Privacy Policy

Account information. Your name and email address, used to create and secure your account.

Family content you add. Photos, videos, voice recordings, transcripts, stories, recipes, and answers to memory questions. This content is visible only to you and the family members you invite.

Payment information. If you subscribe, payments are processed by Stripe. We never see or store your card number.

Usage analytics (only with your consent). With your permission we use Google Analytics and Amplitude to understand how the product is used — pages visited, features used, general device and region information, and session recordings of how you interact with the app's interface (with typed text masked). See "Cookies & analytics" below.

To run KeepSaiQ: storing and organizing your family's memories, powering search, and delivering the features you use.

AI features. Some features process your content with AI services inside our cloud infrastructure (Amazon Web Services): photo analysis to recognize faces and scenes, voice-to-text transcription, and generated captions, questions, and insights. Your content is not used by us or by these providers to train third-party AI models.

To improve the product, using aggregate analytics — never by reading your family's content.

Essential cookies keep you signed in and the service secure. They are always on because the product cannot work without them.

Analytics cookies (off by default). We ask before measuring. If you accept on the consent banner, Google Analytics sets cookies (such as _ga) to help us understand usage, and Amplitude measures feature usage and records interface sessions (text you type is masked in recordings). If you decline, no analytics cookies are set and Amplitude does not run; Google Analytics then receives only cookieless, aggregate pings that are not linked to you. You can change your mind anytime by clearing this site's browsing data, after which the banner will ask again.

Your family content is shared only with the family members you invite. We use service providers to operate KeepSaiQ — Amazon Web Services (hosting, storage, AI processing), Stripe (payments), and Google Analytics and Amplitude (consent-based usage measurement) — each only to provide their service to us.

We do not sell your personal information. We do not show ads. We may disclose information if required by law, or to protect the safety of our users.

Your data is stored in the United States on Amazon Web Services and encrypted in transit. Access is restricted to your family through per-family access controls enforced on every request.

We keep your content for as long as your account exists. When you delete content or your account, it is removed from the product; residual copies in backups are purged on a rolling basis.

You can access, correct, download, or delete your content in the app, and you can decline analytics entirely. Depending on where you live (including the EU, UK, and California), you may also have legal rights to access, delete, port, or restrict processing of your personal information — contact us and we will honor them.

KeepSaiQ accounts are for adults (18+). Photos and stories about children are added and controlled by the adult family members who manage the family space.

If we change this policy, we will update this page and the effective date, and for material changes we will tell you in the product. Questions or requests: hello@keepsaiq.com.