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KeepSaiQ is a private space for one family. You create an account with your email address, then invite the people you want in it — a partner, siblings, parents, grandparents. Everything you add is visible only to the people in your family space.

Not signed up yet? Create an account — or log in if you already have one.

On a phone? KeepSaiQ is a free app on the App Store (iPhone and iPad, iOS 17 or later) and on Google Play (Android 9 or later), signed in with the same account.

Invite links are sent by email and expire after a set period. If yours has expired, ask the person who invited you to send a new one — links can't be renewed from the other side. Anyone in the family can invite; only the family owner can remove a member.

Uploads continue in the background and resume automatically if you lose signal, so it's safe to close the app mid-upload. If a photo or recording seems stuck, check your connection and reopen the app — the queue picks up where it left off.

If something you uploaded is missing, don't re-upload it repeatedly; email us with the approximate date and we'll trace it.

KeepSaiQ is free to use, with an optional KeepSaiQ Premium subscription. Subscriptions purchased in the iPhone or iPad app are billed by Apple, and are managed in iOS — not in KeepSaiQ.

To view, change, or cancel an Apple subscription: open the Settings app on your iPhone or iPad, tap your name at the top, tap Subscriptions, then choose KeepSaiQ. Cancelling stops future renewals; you keep Premium until the end of the period you've already paid for. Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.

Billing question we can help with? Email hello@keepsaiq.com.

Your memories are yours. We don't sell your content and we don't use it to train AI models — if that ever changes, we will ask you first. See the Privacy Policy and Terms of Service.

To delete your account, you can do it yourself from any KeepSaiQ app:

• On the web (app.keepsaiq.com): go to Settings → Account and choose Delete my account.
• On iPhone and iPad: open the More tab, tap Profile, then Delete account.
• On Android: open the More tab, then tap Delete account.

Deletion is permanent. It removes your login, your profile and photo, your data exports, and every memory in any family where you are the only member, and it cancels any active subscription. In families you share with others, what you contributed — photos, voice answers, reflections — stays with them, shown as from “Deleted User”, so other people’s memories aren’t erased. If you own a family that has other members, transfer ownership to one of them first (on the web, in the same Account settings).

Want a copy first? On the web, Settings → Privacy → Download your data gives you your photos, recordings and stories as ordinary files. If you can’t sign in, or you’d rather we did it for you, email hello@keepsaiq.com from the address on your account.

To report a bug, content you believe shouldn't be in a family space you're part of, or a security issue, email hello@keepsaiq.com. Security reports are triaged first — please include enough detail to reproduce, and give us a chance to fix it before disclosing publicly.