Deleting memories and your account

Voice recordings: purged within minutes, not reversible

When you delete a voice recording it is purged within minutes rather than held for a recovery window, and the transcript is deleted with it. That pairing is the point: a transcript is a verbatim record of the same conversation, so erasing the audio while keeping the text would defeat the deletion entirely.

This deletion is not reversible. It is worth being clear about that before you act, because photos behave differently and a person who expects the same recovery window for both will lose a recording believing it recoverable.

Photos: a recovery window

Deleted photos go through a recovery window rather than being purged immediately, so an accidental deletion can be undone. If you need a photograph gone immediately rather than eventually, that is a different action from a routine delete.

Deleting your account

Deleting your account runs the same erasure across everything you added. It is not a deactivation and it is not a hidden archive kept in case you come back.

If a family archive has several contributors, think about what you want to happen to the family's shared record before you close an account — deletion is designed to be real, which also means it is not something to do casually on a shared archive.

Face signatures

If you turned people grouping on and then turn it off, your family's face signatures are deleted. They are also deleted when the family is deleted, when the photo they came from is deleted, and after three years without activity. The full schedule is published on the Biometric Data Policy page.